Privacy Policy

Last updated: 14 January 2026

Riva Stafford (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or contact us.

1. Who We Are

Company Name: Riva Stafford
Address: RIVA – Stafford, Riverside, Stafford ST16 3AQ
Email: hello@riva-stafford.co.uk
Phone: 01785 335544

2. What Personal Data We Collect

We may collect and process the following data:

Name
Email address
Telephone number
Postal address
Any information you provide in enquiry or contact forms
Technical data such as IP address, browser type, operating system and pages visited (via cookies or analytics)

3. How We Collect Your Data

We collect personal data when you:

Fill in a contact or enquiry form
Email or telephone us
Use our website
Accept or manage cookies on our website

4. How We Use Your Data

We use your data to:

Respond to enquiries and provide requested information
Deliver our services
Manage bookings, enquiries or customer relationships
Improve our website and user experience
Meet legal or regulatory obligations

We do not sell or rent your personal data.

5. Lawful Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

Consent – where you have given clear permission
Contract – where processing is necessary to perform a contract
Legal obligation – where required by law
Legitimate interests – to operate and improve our business (where your rights are not overridden)

6. How We Store Your Data

Your personal data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, disclosure or loss.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements.

7. Sharing Your Data

We may share your data with trusted third parties only where necessary, including:

IT and website service providers
Email hosting services
Legal or regulatory authorities where required by law

All third parties are required to respect your data and treat it securely.

8. Cookies

Our website may use cookies to enhance user experience and collect anonymous analytical data.

You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, contact us at:
hello@riva-stafford.co.uk

10. How to Complain

If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.